We will accept returns only if you have received prior authorization. Please e-mail us at store@kingdomlifenow. You must include your full name, date of purchase, your order number, and the description of the product(s) you would like to return and the reason that you wish to return the item(s).
THE PACKAGE MAY HAVE ADDITIONAL RESTOCKING FEES APPLIED, OR POSSIBLY DENIED ANY CREDIT OR REFUND, depending on the circumstances and the condition of the returned items.
No product can returned more than 30 days from the date of purchase. After 30 days, there are no refunds or exchanges, unless the item is defective (see “Product Warranty” section below). Your return package must be postmarked within 30 days from the date the item was purchased.
Original shipping/handling fees will not be refunded.
BOOKS: No refunds on any book unless item is defective (see Product Warranty section below). If the book is defective, we will exchange it for the SAME TITLE only (or store credit if the item is discontinued or no longer available).
CDs/DVDs/OTHER RECORDED MEDIA (includes teaching recordings): No refunds or credits. Exchange for SAME TITLE ONLY if defective. CDs/DVDs returned as defective will be replaced the CD or DVD at our expense and we will reimburse the return shipping cost in the form of a check made out to the original purchaser.
DOWNLOADABLE ITEMS: We will NOT ISSUE REFUNDS OR STORE CREDITS on any downloadable products, regardless of the reason.
SALE ITEMS: ALL SALES ARE FINAL on Sale items. Item(s) will be exchanged or refunded ONLY IF THE ITEM IS DEFECTIVE for the same item, if available. If item is no longer available, store credit for amount paid will be issued.
GIFT CERTIFICATES: No refunds. Not redeemable for cash–good for merchandise only. Any item purchased with a Gift Certificate will be refunded with a store credit good for any future purchase.
GIFT ITEMS: Item must be in original, new condition, in original packaging, and complete including any instructions or illustrations.
PRODUCT WARRANTY: All items we sell have a 30 day warranty. If any product is defective within 30 days of your purchase, we will gladly exchange the item for the SAME item at no cost to you. Depending on the product, we may ask you to return the defective product to us (we will reimburse you for return shipping) and the replacement will be sent to you after we receive the defective item.
Of course, if we make an error with your order, or if an item is defective when you receive it, we will always make it right. Just e-mail us (store@kingdomlifenow), and we will promptly take care of it.
Your satisfaction is important to us!